Case Manager: Frequently Asked Questions

What is Case Manager?
The Lava Chairside Oral Scanner C.O.S. uploads case to the 3M Case Manager. Files are stored and routed through the various processes required to manufacture a restoration.

Why do I need to log into case manager?
Doctors:
Case Manager will allow you to see information regarding cases such as date, patient, and prescription. This can be used to reconcile your invoice.
Labs:
Case Manager will allow you to see the status of your cases from the moment that the doctor completes the digital prescription. If you are outsourcing the margin marking, this will be the best way for you determine if you have a case coming. Also, Case Manager will allow you to see the un-obfuscated information on your cases. This will allow you to reconcile your invoices from the margin marking labs.
If you are making a LavaTM Restoration, the Lava packages for your cases are also stored in Case manager and listed on your dashboard.

How do I obtain a Case Manager account?
All current accounts and labs have been set up with your email addresses. Contact Customer Service if you need additional accounts for your practice or lab. Customer Service can be reached at 877-SCAN-LAVA. After they set up your account, you will receive an email with a temporary password. The first time you log in, change your password. Some SPAM filters may intercept this email. If you do not receive it, please check your SPAM folder.

What if I forget my password?
If you forget your password, click on the “Forgot Password” link on the Case Manager log in page. You will be prompted for your email address. An email with a temporary password will be sent to that email address. If you have trouble, call 877-SCAN-LAVA and they can assist.